Effective date: July 11, 2026
We want Atlas to earn its seat on your team. If it's not working for you, here's exactly how refunds and cancellations work.
If Atlas isn't right for you, email us within 14 days of your first purchase (monthly or annual) and we'll refund it in full — no questions asked.
Subscriptions renew automatically. Renewal charges are generally non-refundable, but if a renewal was charged in error — or you renewed and didn't use the Service at all — contact us within 14 days of the charge and we'll make it right.
Email atlas@ideationcolab.com from the address on your account with the subject "Refund request." Payments are processed by our merchant of record, Paddle, so approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days.
You can cancel anytime from your subscription management link (in your receipt emails) or by emailing us. Cancellation stops future charges; your seat stays active until the end of the period you've paid for, then suspends. Your data is deleted within 30 days of suspension, per our Privacy Policy.
Refunds for Enterprise agreements are governed by the terms of your contract.
Ideation Colab PR LLC · atlas@ideationcolab.com